Terms & Conditions

Terms of Service – Joanne’s Wardrobe

Last updated: January 18, 2026

These Terms of Service govern your access to and use of the website operated by Joanne’s Wardrobe, as well as all products, services, and transactions offered through our website. By visiting our website or placing an order, you confirm that you have read, understood, and agree to be bound by these terms.

1. Definitions

For the purposes of these Terms of Service, the following definitions apply:

  • Joanne’s Wardrobe: The trade name Joanne’s Wardrobe, operating as an online retailer.

  • Website: The official website operated by Joanne’s Wardrobe.

  • Services: All products and related services offered through the Website.

  • Customer / User: Any individual or legal entity that accesses the Website or purchases products.

  • Third Countries: Countries located outside the European Economic Area, including but not limited to China.

  • Cookies: Small data files stored on your device for functional, analytical, or marketing purposes.

2. Applicability

These Terms apply to all offers, orders, and agreements between Joanne’s Wardrobe and the Customer, unless explicitly agreed otherwise in writing.

3. Limitation of Liability

Joanne’s Wardrobe shall not be liable for any direct or indirect damages, including but not limited to loss of profit, loss of data, business interruption, or damage to equipment resulting from the use of the Website or Services.

If liability is established despite the above, such liability shall in all cases be limited to the total amount paid by the Customer for the relevant product or service.

4. License and Permitted Use

You are granted a limited, revocable, non-exclusive, and non-transferable right to use the Website in accordance with these Terms.
It is strictly prohibited to reproduce, copy, modify, distribute, reverse engineer, or commercially exploit any part of the Website or its content without prior written consent from Joanne’s Wardrobe.

5. Orders and Delivery

  • Orders are typically processed within 1–2 business days

  • Orders placed after 5:00 PM are processed the following business day

  • Estimated delivery times are provided for guidance only

  • Customers are responsible for providing accurate and complete shipping information

Joanne’s Wardrobe is not responsible for delays or delivery failures caused by incorrect information or third-party logistics providers.

6. Returns and Refunds

  • Return requests must be submitted within 30 calendar days of receiving the order

  • Items must be unused, unworn, and returned in original condition and packaging

  • Return shipping costs are borne by the Customer unless the item is defective or incorrect

  • Refunds are issued to the original payment method after inspection and approval

Joanne’s Wardrobe reserves the right to decline returns that do not meet these requirements.

7. Payments and Pricing

We accept multiple payment methods, including Visa, MasterCard, American Express, PayPal, Google Pay, Shop Pay, and other supported providers.

All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.
Prices and availability are subject to change without notice. No rights can be derived from pricing errors or inaccuracies.

8. Import Duties and Taxes

Customers are solely responsible for any import duties, VAT, customs fees, or additional charges imposed by authorities in the destination country. These costs are not included in the purchase price and are not covered by Joanne’s Wardrobe.

9. Shipping From Third Countries

Products may be shipped directly from suppliers located in third countries. Joanne’s Wardrobe acts as an intermediary and does not perform import procedures. All international logistics are handled by the supplier.

10. Risk of Delays and Additional Charges

By placing an order, you acknowledge that international shipments may be subject to delays or additional fees, including customs inspections or taxes. These risks and costs are fully assumed by the Customer. Joanne’s Wardrobe is not liable for such delays or charges.

11. Cookies

Our Website uses cookies to enhance functionality, analyze usage, and support marketing activities. You may disable cookies through your browser settings; however, this may limit certain features of the Website. Please refer to our Cookie Policy for more information.

12. Third-Party Services and Links

The Website may contain links to third-party websites or services. Joanne’s Wardrobe is not responsible for the content, policies, or practices of these third parties. Use of external services is at your own discretion and subject to their terms.

13. Intellectual Property and Feedback

All intellectual property rights related to the Website, content, and products belong to Joanne’s Wardrobe or its licensors.
Any feedback, suggestions, or ideas submitted by users may be used by Joanne’s Wardrobe without restriction or compensation.

14. Changes to Terms or Services

Joanne’s Wardrobe reserves the right to update or modify these Terms, the Website, or any Services at any time. Updated versions will be published on this page with a revised date. Continued use of the Website constitutes acceptance of the updated Terms.

15. Termination

These Terms remain in effect until terminated by either party. Joanne’s Wardrobe may suspend or terminate access to the Website or user accounts at its discretion if these Terms are violated.

16. Customer Service

For questions regarding these Terms or our Services, please contact us:

Brand: Joanne’s Wardrobe
Email: info@joanneswardrobe.com
Address: Available upon request
Customer Service Hours: Monday – Saturday, 09:00 – 17:00

We aim to respond within 24–48 hours.