Privacy Policy

Privacy Policy – Joanne’s Wardrobe

Last updated: January 18, 2026

This Privacy Policy explains how Joanne’s Wardrobe (“we”, “us”, or “our”) collects, uses, and discloses personal information when you visit or use our website, place an order, or otherwise interact with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” refers to any individual using our Services, including customers, website visitors, or others whose personal information we collect.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be published on our website along with a revised “Last updated” date. Where required by law, we will take additional steps to notify you.

How We Collect and Use Personal Information

We collect personal information to operate, maintain, and improve our Services. The type of information we collect depends on how you interact with Joanne’s Wardrobe.

In addition to the specific purposes described below, we may use your information to communicate with you, fulfill orders, improve our website, comply with legal obligations, enforce our terms, and protect the rights and safety of our business and customers.

Personal Information We Collect

“Personal information” refers to data that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide Directly

When you interact with our Services, you may provide us with personal information, including:

  • Contact information such as your name, billing address, shipping address, phone number, and email address

  • Order and transaction details, including payment confirmation and purchase history

  • Account information, such as login credentials and security details

  • Customer support communications, including messages or inquiries you send us

You may choose not to provide certain information, but doing so may limit your ability to use some features of our Services.

Information Collected Automatically

We automatically collect certain information about how you use our website (“Usage Data”) through cookies and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network and connection data

  • Pages viewed and interactions with our website

This information helps us understand how visitors use our Services and allows us to improve functionality and performance.

Information From Third Parties

We may receive personal information from third-party providers who support our Services, including:

  • Shopify, which hosts our online store

  • Payment processors, who securely process payments and billing information

  • Marketing and analytics partners, who help us understand customer behavior and improve our advertising

All third-party information is handled in accordance with this Privacy Policy.

How We Use Personal Information

We use personal information for the following purposes:

Order Fulfillment and Service Delivery

To process payments, fulfill orders, arrange shipping, manage returns and exchanges, and communicate about purchases or accounts.

Marketing and Communications

To send promotional messages, newsletters, or special offers by email or other permitted channels. You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

To protect our website, customers, and business from fraud, misuse, or unauthorized activity.

Customer Support and Service Improvement

To respond to inquiries, provide assistance, and improve the quality and functionality of our Services.

Where required under applicable law (such as GDPR), we rely on legitimate interests, contractual necessity, or your consent as the legal basis for processing.

Cookies

Joanne’s Wardrobe uses cookies and similar technologies to operate and enhance our website, remember user preferences, analyze traffic, and improve the overall shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

More information about Shopify-related cookies can be found in Shopify’s Cookie Policy.

How We Share Personal Information

We may share personal information in the following circumstances:

  • With service providers who perform functions on our behalf (such as payment processing, shipping, IT services, analytics, and customer support)

  • With marketing and advertising partners in accordance with their privacy policies

  • With affiliates or business partners as necessary to operate our business

  • When required by law or in connection with legal proceedings

  • In the event of a business transaction such as a merger, sale, or restructuring

We do not sell sensitive personal information or use it to create personal profiles without consent.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect personal information, but no system is completely secure. We recommend avoiding the use of unsecured channels when sharing sensitive information.

We retain personal information only for as long as necessary to fulfill our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data

  • The right to request correction or deletion

  • The right to data portability

  • The right to object to or restrict processing

  • The right to withdraw consent where applicable

  • The right to opt out of targeted advertising

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle personal information, please contact us first. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.

International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses to protect international data transfers.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@joanneswardrobe.com
Address: Available upon request

For the purposes of applicable data protection laws, Joanne’s Wardrobe acts as the data controller of your personal information unless stated otherwise.

Customer Service

Brand: Joanne’s Wardrobe
Email: info@joanneswardrobe.com
Address: Available upon request
Opening hours: Monday – Saturday, 09:00 – 17:00

We aim to respond to all inquiries within 24–48 hours.