Shipping Policy

Shipping Policy – Joanne’s Wardrobe

At Joanne’s Wardrobe, we aim to make your shopping experience as smooth and transparent as possible. This Shipping Policy outlines how and when your order will be processed and delivered.

Shipping Destinations

We currently offer shipping within Canada.
If you would like your order shipped outside of Canada, please contact us at info@joanneswardrobe.com so we can review available options together.

Order Processing & Delivery Timeframes

We work diligently to process and ship all orders as quickly as possible. Below are our estimated timelines:

  • Orders placed before 7:00 PM: Processed the same or the following business day

  • Order processing time: 1–2 business days (Monday to Saturday)

  • Estimated shipping time: 9–12 business days within Canada

  • Estimated total delivery time: 10–14 business days

Please note that delivery times are estimates and may vary during peak periods or due to carrier-related delays.

Shipping Carriers

We partner with trusted delivery services to ensure safe and timely delivery of your order, including:

  • Canada Post

Shipping Costs

Free Shipping Within Canada

All orders shipped within Canada qualify for free shipping, with no minimum purchase required.

Import Duties, Taxes & VAT

Customers are responsible for any applicable import duties, VAT, or additional charges imposed by local authorities. These fees are not included in the purchase price and are not covered by Joanne’s Wardrobe.

Delivery Issues

If your order is delayed, missing, or arrives with any issues, please contact our customer service team as soon as possible. We are happy to assist and work with you to resolve the matter.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment through the carrier’s Track & Trace system.

Contact Information

Email: info@joanneswardrobe.com
Address: Available upon request
Customer Service Hours: Monday – Saturday, 09:00 – 17:00

We aim to respond to all inquiries within 1–2 business days.